When NCIS’s T-1s went away a few months ago, we ended up with severely reduced bandwidth – 512Kbps shared with three other customers, as compared to the 3Mbps we previously enjoyed (and practically had to ourselves).
After many attempts to get moved onto a different connection here in Mora were fruitless, I finally gave up a few weeks ago and called another ISP. Since then I have set up a new server in their facility, where it will be on a fully redundant 100Mbps connection that is a only two hops from the Internet backbone (even better than the T-1s!). This will mean much better throughput, no interruptions in service, and greatly improved response times.
Pretty much every issue we’ve had in the past months (downtime, dropped connections, slow connections, SMTP issues, etc) can be attributed to the poor connection we’ve been on. We used to only have such issues on the rarest of occasions. Our new ISP assures me that we will never have such issues with them… and from what I’ve seen, I tend to believe it.
The first sites to be moved will be Four Corners and the remaining assets of Kidsnet. Once those are done, it’ll be the Kanabec Systems sites and services, then 332 Media (including their all-important scripts that generate weather and news updates for KCIZ-AM/FM/TV). And once that’s done, we’ll start in on the paying customers – one at a time – until everyone has been moved. This will probably take several days to complete, so don’t worry if you don’t notice any differences in your hosting right away.
When putting together the new server, we were able to make some changes we’d long wanted to implement, as well as switching some of the software involved. You may notice that the Cobalt management interface has been replaced by Virtualmin, a more modern package that accomplishes the same purposes.
Most of the new server’s facilities will work the same as the old one’s – but if we notice that the differences might impact your site or operations, we’ll be sure to call you and work through any potential changes ahead of time.
Also, be aware that we will be making some DNS changes as part of this move, so there may be random brief periods of downtime while changes propagate. Unfortunately there is nothing we can do to prevent this – but be assured that everything we do have control over will be moved in the most graceful manner possible.
Again, thanks to all our existing customers for their patience, and we look forward to seeing your site over at the new server!